Our Service Center Promise
At Humminbird, we’re proud to offer top-notch customer service—even after the sale. Our flat-rate repair service is available to customers in the U.S. and is handled right here at our Factory Service Center in Eufaula, Alabama.
Can We Repair Your Unit?
Technology moves fast, and sometimes parts for older models just aren’t available anymore. Here’s what you need to know:
- If your model isn’t listed below on our repair fee list, we’re no longer able to repair it.
- We’re unable to service any BottomLine, Geonav, or Zercom products.
- Even if your model is listed, some issues may still be unrepairable depending on the problem. If you’re unsure, just reach out—we’re happy to help!
- The ground return shipping & handling fee is included in the below Repair Fees. If an expedited service is required, an additional fee will be accessed.
- We service and repair complete units.
- We do not sell internal components to our fish finders or transducers.
- If the unit has physical damage like a cracked or broken display, please call us for a quote. The standard service charge may not apply.
Before You Send It In
Here’s what to do before shipping your unit:
- Contact our Technical Support Team to get started. A Repair Authorization is required.
- Fill out the Unit Repair Form they provide—especially the “Reason for Repair Return” section.
- Pack your unit securely in a disposable box. Your repaired unit will not be sent back in the original packaging
If Your Unit Has GPS
- Back up your waypoints before sending.
- Don’t include your map card unless we specifically ask for it.
- If your issue is GPS-related and you use an external antenna, please include it in the box.
How We Keep In Touch
- Humminbird sends order and shipment confirmations for all order types. Order confirmations are sent shortly after an order has been placed. Shipment confirmations are sent in the evening after the shipment has been made.
- Make sure you add do_not_reply@johnsonoutdoors.com to your safe sender list so these emails are not blocked and placed in your spam folder.
- This includes: sales orders, repair orders, credit returns and transducer exchanges.
Payment Info
We accept credit cards only.
Sorry, we can't take checks or money orders
- We collect sales tax for orders shipped to the following states: AL, AR, AZ, CA, CT, FL, GA, HI, IA, IN, KS, KY, MA, MD, ME, MI, MN, MO, NE, NJ, NC, ND, NV, NY, OH, OK, RI, SC, SD, TN, TX, UT, VT, WA, WI, and WV.
Our Service Policy and Flat Rate Repair Fees are subject to change without notice.
UNIT TYPE |
REPAIR FEE |
UNIT TYPE |
REPAIR FEE |
| APEX 13 MSI+ | $878.50 | HELIX 10 CHIRP MEGA DI GPS G4N | $438.50 |
| APEX 16 MSI+ | $978.50 | HELIX 10 CHIRP MEGA SI GPS G4N | $478.50 |
| APEX 19 MSI+ | $1,088.50 | HELIX 12 CHIRP GPS G4N | $438.50 |
| AS ETH 5PGL | $168.50 | HELIX 12 CHIRP MEGA DI GPS G4N | $498.50 |
| AS ETH 5PXG | $188.50 | HELIX 12 CHIRP MEGA SI GPS G4N | $558.50 |
| AS ETH NMEA 2K | $158.50 | HELIX 15 CHIRP MEGA DI GPS G4N | $638.50 |
| AS GPS HS | $138.50 | HELIX 15 CHIRP MEGA SI GPS G4N | $698.50 |
| AS GRP | $98.50 | HB2124 | $868.50 |
| HDR 650 | $98.50 | ICE HELIX 7 CHIRP GPS G4 | $218.50 |
| HELIX 5 CHIRP DI GPS G2 | $158.50 | ICE HELIX 7 CHIRP GPS G4 All Season | $218.50 |
| HELIX 5 CHIRP GPS G2 | $198.50 | ICE35 | $218.50 |
| HELIX 5 CHIRP GPS G3 | $128.50 | ICE45 | $228.50 |
| HELIX 5 DI G2 | $128.50 | ICE55 | $238.50 |
| HELIX 5 DI GPS G3 | $148.50 | MEGA 360 ULTREX | $338.50 |
| HELIX 5 Sonar G2 | $138.50 | MEGA 360 FORTREX | $338.50 |
| HELIX 7 CHIRP GPS G3 | $268.50 | MEGA 360 UNIVERSAL | $338.50 |
| HELIX 7 CHIRP GPS G3N | $298.50 | MEGA Live (1st Generation) | $898.50 |
| HELIX 7 CHIRP GPS G4 | $218.50 | MEGA Live 2 | $898.50 |
| HELIX 7 CHIRP GPS G4N | $258.50 | MEGA Live TargetLock Controller | $338.50 |
| HELIX 7 CHIRP MEGA DI GPS G3 | $238.50 | PIRANHAMAX 4 | $78.50 |
| HELIX 7 CHIRP MEGA DI GPS G3N | $298.50 | PIRANHAMAX 4 DI | $88.50 |
| HELIX 7 CHIRP MEGA DI GPS G4 | $228.50 | SC 110 | $268.50 |
| HELIX 7 CHIRP MEGA DI GPS G4N | $268.50 | SCP 110 | $388.50 |
| HELIX 7 CHIRP MEGA SI GPS G3 | $258.50 | SOLIX 10 CHIRP MEGA DI GPS G2 CHO | $678.50 |
| HELIX 7 CHIRP MEGA SI GPS G3N | $318.50 | SOLIX 10 CHIRP MEGA SI GPS G2 | $768.50 |
| HELIX 7 CHIRP MEGA SI GPS G4 | $238.50 | SOLIX 10 CHIRP MEGA SI+ G3 | $608.50 |
| HELIX 7 CHIRP MEGA SI GPS G4N | $278.50 | SOLIX 12 CHIRP MEGA DI GPS G2 | $798.50 |
| HELIX 7 SI GPS G4 | $218.50 | SOLIX 12 CHIRP MEGA SI GPS G2 | $948.50 |
| HELIX 8 CHIRP GPS G4N | $258.50 | SOLIX 12 CHIRP MEGA SI+ G3 | $858.50 |
| HELIX 8 CHIRP MEGA DI GPS G4N | $258.50 | SOLIX 15 CHIRP MEGA DI GPS G2 | $978.50 |
| HELIX 8 CHIRP MEGA SI GPS G4N | $288.50 | SOLIX 15 CHIRP MEGA SI GPS G2 | $1,128.50 |
| HELIX 9 CHIRP GPS G4N | $298.50 | SOLIX 15 CHIRP MEGA SI+ G3 | $958.50 |
| HELIX 9 CHIRP MEGA DI GPS G4N | $318.50 | XPLORE 9 | $698.50 |
| HELIX 9 CHIRP MEGA SI GPS G4N | $338.50 | XPLORE 10 | $718.50 |
| HELIX 10 CHIRP GPS G4N | $398.50 | XPLORE 12 | $768.50 |
