What is the service charge for my out of warranty unit?
Sales Tax is charged for the following states:
AL, AR, AZ, CA, CT, FL, GA, HI, IA, IN, KS, KY, MA, MD, ME, MI, MN, MO, NE, NJ, NC, ND, NV, NY, OH, OK, RI, SC, SD, TN, TX, UT, VT, WA, WI, and WV.
Humminbird has always strived to provide superior customer service and after the sale service of our products. Our flat rate service charge applies to units repaired in our Eufaula, Alabama Factory Service Center and is available to customers in the United States only.
Due to continuous improvements and rapid advancements in component technology in the consumer electronics business, components can become quickly obsolete and no longer available. This can affect our ability to repair non-current, out-of-production products.
If your model is not shown below, we regret to say that it is not serviceable. We can no longer service any BottomLine, Geonav or Zercom products.
In limited cases, a few models on this list, may not be serviceable depending on the fault or defect. Please contact us if you do not find your model on either of these lists.
Our Service Policy and Flat Rate Repair Fees are subject to change without notice. The ground return shipping & handling fee is included in the Repair Fees. If an expedited service is required, an additional fee will be accessed. We service and repair complete units. We do not sell internal components to our fish finders or transducers. If the unit has physical damage like a cracked or broken display, please call us for a quote. The standard service charge may not apply.
Before sending your Humminbird product in for service, please contact us first, and completely fill out the unit repair form provided by your Technical Support Representative. The section of the form titled "Reason for Repair Return" is especially important.
When returning your unit to us for service, please return to us in a box that you do not intend to keep. We do not return the original packaging of repairs. If sending a product with GPS and it has a card reader slot, always back up your waypoints before sending to us, if you have a map card, do not send the chart unless we specifically request that you do so, if you have an external GPS product and your problems are GPS related, always send your GPS antenna.
We only accept credit cards - no checks or money orders accepted.
| UNIT TYPE | REPAIR FEE | UNIT TYPE | REPAIR FEE |
| APEX 13 MSI+ | $878.50 | HELIX 10 CHIRP DI GPS G2N | $548.50 |
| APEX 16 MSI+ | $978.50 | HELIX 10 CHIRP GPS G2N | $458.50 |
| APEX 19 MSI+ | $1,088.50 | HELIX 10 CHIRP GPS G3N | $378.50 |
| AS 360 TM | Quote required | HELIX 10 CHIRP GPS G4N | $278.50 |
| AS 360 TM UL | Quote required | HELIX 10 CHIRP MEGA DI GPS G2N | $548.50 |
| AS ETH 5PGL | $84.50 | HELIX 10 CHIRP MEGA DI GPS G3N | $438.50 |
| AS ETH 5PXG | $84.50 | HELIX 10 CHIRP MEGA DI GPS G4N | $318.50 |
| AS ETH NMEA 2K | $84.50 | HELIX 10 CHIRP MEGA SI GPS G2N | $698.50 |
| AS GPS HS | $82.50 | HELIX 10 CHIRP MEGA SI GPS G3N | $618.50 |
| AS GRP | $72.50 | HELIX 10 CHIRP MEGA SI GPS G4N | $438.50 |
| HDR 650 | $118.50 | HELIX 10 HW MSI GPS G2N | $698.50 |
| HELIX 5 CHIRP DI GPS G2 | $153.50 | HELIX 12 CHIRP DI GPS G2N | $778.50 |
| HELIX 5 CHIRP GPS G2 | $132.50 | HELIX 12 CHIRP GPS G2N | $738.50 |
| HELIX 5 CHIRP GPS G3 | $122.50 | HELIX 12 CHIRP GPS G3N | $588.50 |
| HELIX 5 CHIRP SI GPS G2 | $163.50 | HELIX 12 CHIRP GPS G4N | $438.50 |
| HELIX 5 DI G2 | $115.50 | HELIX 12 CHIRP MEGA DI GPS G2N | $818.50 |
| HELIX 5 DI GPS G3 | $133.50 | HELIX 12 CHIRP MEGA DI GPS G3N | $648.50 |
| HELIX 5 Sonar G2 | $128.50 | HELIX 12 CHIRP MEGA DI GPS G4N | $478.50 |
| HELIX 7 CHIRP DI G2 | $203.50 | HELIX 12 CHIRP MEGA SI GPS G2N | $1,018.50 |
| HELIX 7 CHIRP DI GPS G2 | $258.50 | HELIX 12 CHIRP MEGA SI GPS G3N | $768.50 |
| HELIX 7 CHIRP DI GPS G2N | $388.50 | HELIX 12 CHIRP MEGA SI GPS G4N | $558.50 |
| HELIX 7 CHIRP GPS G2 | $288.50 | HELIX 12 HW MSI GPS G2N | $1,018.50 |
| HELIX 7 CHIRP GPS G2N | $388.50 | HELIX 15 CHIRP MEGA DI GPS G4N | $642.50 |
| HELIX 7 CHIRP GPS G3 | $238.50 | HELIX 15 CHIRP MEGA SI GPS G4N | $658.50 |
| HELIX 7 CHIRP GPS G3N | $298.50 | HB2124 | $588.50 |
| HELIX 7 CHIRP GPS G4 | $218.50 | ICE HELIX 7 CHIRP GPS G4 | $218.50 |
| HELIX 7 CHIRP GPS G4N | $258.50 | ICE HELIX 7 CHIRP GPS G4 All Season | $218.50 |
| HELIX 7 CHIRP MEGA DI GPS G3 | $231.50 | ICE35 | $181.50 |
| HELIX 7 CHIRP MEGA DI GPS G3N | $288.50 | ICE45 | $201.50 |
| HELIX 7 CHIRP MEGA DI GPS G4 | $228.50 | ICE55 | $221.50 |
| HELIX 7 CHIRP MEGA DI GPS G4N | $271.50 | MEGA 360 ULTREX | $338.50 |
| HELIX 7 CHIRP MEGA SI GPS G3 | $251.50 | MEGA 360 FORTREX | $338.50 |
| HELIX 7 CHIRP MEGA SI GPS G3N | $271.50 | MEGA 360 UNIVERSAL | $338.50 |
| HELIX 7 CHIRP MEGA SI GPS G4 | $231.50 | MEGA LIVE | $896.50 |
| HELIX 7 CHIRP MEGA SI GPS G4N | $271.50 | MEGA Live TargetLock Controller | $332.50 |
| HELIX 7 CHIRP SI GPS G2 | $328.50 | PIRANHAMAX 4 | $82.50 |
| HELIX 7 CHIRP SI GPS G2N | $413.50 | PIRANHAMAX 4 DI | $91.50 |
| HELIX 7 SI GPS G4 | $216.50 | SC 110 | $248.50 |
| HELIX 8 CHIRP GPS G3N | $228.50 | SCP 110 | $383.50 |
| HELIX 8 CHIRP GPS G4N | $218.50 | SOLIX 10 | $818.50 |
| HELIX 8 CHIRP MEGA DI GPS G3N | $288.50 | SOLIX 10 SI | $938.50 |
| HELIX 8 CHIRP MEGA DI GPS G4N | $228.50 | SOLIX 10 CHIRP MEGA DI GPS G2 CHO | $678.50 |
| HELIX 8 CHIRP MEGA SI GPS G3N | $288.50 | SOLIX 10 CHIRP MEGA SI GPS G2 | $768.50 |
| HELIX 8 CHIRP MEGA SI GPS G4N | $258.50 | SOLIX 10 CHIRP MEGA SI+ G3 | $558.50 |
| HELIX 9 CHIRP DI GPS G2N | $508.50 | SOLIX 12 | $978.50 |
| HELIX 9 CHIRP GPS G2N | $508.50 | SOLIX 12 CHIRP MEGA DI GPS G2 | $798.50 |
| HELIX 9 CHIRP GPS G3N | $328.50 | SOLIX 12 CHIRP MEGA SI GPS G2 | $948.50 |
| HELIX 9 CHIRP GPS G4N | $239.50 | SOLIX 12 CHIRP MEGA SI+ G3 | $658.50 |
| HELIX 9 CHIRP MEGA DI GPS G2N | $508.50 | SOLIX 12 SI | $1,178.50 |
| HELIX 9 CHIRP MEGA DI GPS G3N | $348.50 | SOLIX 15 | $1,418.50 |
| HELIX 9 CHIRP MEGA DI GPS G4N | $259.50 | SOLIX 15 CHIRP MEGA DI GPS G2 | $978.50 |
| HELIX 9 CHIRP MEGA SI GPS G2N | $538.50 | SOLIX 15 CHIRP MEGA SI GPS G2 | $1,128.50 |
| HELIX 9 CHIRP MEGA SI GPS G3N | $468.50 | SOLIX 15 CHIRP MEGA SI+ G3 | $821.50 |
| HELIX 9 CHIRP MEGA SI GPS G4N | $338.50 | SOLIX 15 SI | $1,518.50 |
| HELIX 9 CHIRP SI GPS G2N | $538.50 |
Humminbird sends order and shipment confirmations for all order types. Order confirmations are sent shortly after an order has been placed. Shipment confirmations are sent in the evening after the shipment has been made.
Make sure you add do_not_reply@johnsonoutdoors.com to your safe sender list so that these emails are not blocked and placed in your spam folder.
This would include: sales orders, repair orders, credit returns and transducer exchanges.
