As of October 1, 2023 we no longer support the Contour Elite product.
The contents featured in the article below may still be of use to you however, and so will continue to be available.
During the Contour Elite activation process, if you get a message saying "Account not found", it is probably because you didn't enter the Activation Key correctly.
A common mistake is to use the letter O instead of the number 0. Our Activation Keys do not include the letter O, so always use the number 0.
Another common mistake is to not include the dashes (-). Our activation system requires that you include the dashes.
If you've carefully re-entered the Activation Key and continue to have problems, contact us with your Activation Key and we will look into the issue.
