If you get an error code 5, access denied message when attempting to install the Contour Elite update, this means that you did not restart your computer just prior to installing the update. Before installing the update, be sure to restart your computer. This will ensure that there are no processes operating in the background that can interfere with the update. DO NOT open Contour Elite until after the update is complete.
If the the program is currently installed on your computer, the attached link and executable file will correct access issues - https://www.sfsactivate.com/update/Contour%20Elite%202.1.5.0%20Install%20Update.exe
If the program has never been installed on your computer, or you are installing to a new computer, the following executable will correct the issue - https://www.sfsactivate.com/update/Contour%20Elite%202.1.5.0%20Install.exe
We have found in several cases that clicking on the link will cause a Mimecast blocker. If you copy the link and then paste it into a new url tab, it immediately starts downloading.
If the above is not resolving the issue, please try the following:
- Go to C:\Program Files (x86)\Strategic Fishing Systems\Contour Elite
- Open the file called Activation.exe" config file
- Locate two entries for: http://www.sfsactivate.com/service.asmx
- Change both of these entries to: https://www.sfsactivate.com/service.asmx (Adding the "s" at the end of http) and save the file.
- Activate online like normal
If you continue to get this message and the program is loaded on a work computer, you may need to involve your IT or Systems Administrator. Because these are executable files, some companies or government agencies block this type of download and it can only be completed by a System Administrator.
If this is a personal computer, you may need to do research on your Anti-Virus program settings. Unfortunately, we cannot assist you with this issue.
