As of October 1, 2023 we no longer support the Contour Elite product.
The contents featured in the article below may still be of use to you however, and so will continue to be available.
If you get an error code 5, access denied message when attempting to install the Contour Elite update, this means that you did not restart your computer just prior to installing the update. Before installing the update, be sure to restart your computer. This will ensure that there are no processes operating in the background that can interfere with the update. DO NOT open Contour Elite until after the update is complete.
